TEAM LEADERS DONT CARE ABOUT CUSTOMERS

DSTV wants us to pay our subs which we do. But we do not get the service that we require from the call centres. Last week I logged a query given a ref number by Athy a team leader who promised to call me with feedback as yet no call received. Last night I called I spoke to Bennedict and he was unfriendly, unhelpful, refused to call a team leader saying the team leader are not allowed to speak to customers and he will be shouted. He put the call on hold and I was cut off. I called again I spoke to Clyde at 7:46pm who told me K****tso the team leader is leaving and will call me this morning which did not happen. Why K****tso refuse to speak to a customer as a leader he should be willing to assist. Team leaders what are they there for. Not to help customers out. DSTV provide professional, helpful service and have the courtesy to contact customers. When One complains on Hellopeter they do not even get back to customers. Pathetic service.