Teach Kholiswa customer service etiquette, she’s needs it

I’ve just been disrespected by one of your agents, Kholiswa reporting to France. Oh my goodness I’m shaking as I write this. This lady told me straight that she doesn’t care about my feelings towards the information she gave, information which I felt was not true. She said she doesn’t care whether I believe her or not. I want France to tel me how did he train Kholiswa. She said it’s not her duty and responsibility to give me comfort and assurance in what she’s saying. I’m beyond flabbergasted.