Talk is cheap and service is worse

I received a call from DSTV call centre asking me if i want a debit order option on my account as a VALUED CUSTOMER little did i know that their talk would soon prove to be cheap. after declining the debit order option i asked for assistance on my 3 decoders that i have(after 2 visits to the walk in centre today) and was told i must hang up and call the call centre and i was so amazed that i declined and when i asked to be helped soon after the consultant hung up on my call. This service is nothing but poor and i dont feel like a valued customer right now.