Taking my R699 streaming package payment 3 weeks later still no package!

We were forced to cancel our Premium Decoder Premium package that we've had for decades, because our new complex does not allow us to have Explora decoders for some absurd reason. Therefor we were forced to go for a Streaming package. The subscription was cancelled on 21 February and that is then also when we purchased a streaming package and paid for it via card on the DSTV app. R699.

On 23 February the package was still not active. I inboxed the DSTV team which as best they could try to assist, but somewhere in the back end something is NOT working. I sent through the info they asked tens of times. They asked for a proof of payment which I am unable to generate for a card transaction. I told them this, and then sent through a screenshot of the card payment on my husband's account as per their request as well the first 6 and last 4 digits of the card used and the expiry date of the card as per their request. The package then was activated for a day or two, and then went inactive again.

I then continued to try almost daily via Messenger to get this sorted. It was escalated numerous times, nothing happened. I followed up daily. I got increasingly frustrated, and finally commented publicly on the advert of the DSTV streaming service a couple of days ago. I quickly got a response from the DSTV team, and the account was activated again and they apologised. I predicted as per previous experience that this activation will not last, because the payment hasn't been traced and activated. And this is exactly what happened. The activation lasted a day.

Then I went on to the Messenger inbox again, heavily frustrated, and today I came across a very ****y agent (granted, I was also after 3 weeks heavily frustrated and not the nicest), insisting that it is possible to provide a PDF proof of payment for bank card payments. Despite my best efforts, I was unable to find this function on my Standard Bank app. I tried Google and nowhere are there any references to generation of POP's for card transactions, for any bank for that matter. I may be too stupid to find it, which is sort of the vibe I got from the agent, So according to ~MM on Messenger, no PDF proof of payment, no service. So DSTV will now just be keeping my R699, not provide a service, and that's it for us. He went on to close the chat, because according to him I just don't want to provide a PDF proof of payment, therefor I am not cooperating.

And this is DSTV's own card payment service provider. It was physically impossible for me to pay into an incorrect account, or make an error with reference numbers, as this was paid via card, via DSTV's own app!

So now, because I cannot provide a PDF proof of payment of a card transaction, it is what it is and DSTV will now just keep our R699 and not provide the Streaming Service. Where I come from, this is the very definition of *****.