1 reviews | Active since Jan 2015
TAKING MONEY OFF MY ACCOUNT WITHOUT AUTH
I HAVE CANCELLED MY SERVICE WITH 'DSTV' AND STILL THEY TOOK OFF MY ACCOUNT :-(<br> I MADE 3 CALLS TO DSTV TO CONFIRM THAT THE SERVICES WAS CANCELLED AND THE DEBIT ORDER WILL NOT GO OFF MY ACCOUNT.<br> THE PERSONS THAT I SPOKE TO IS: NOKUPULA MASEKO, GLENDA MHLONGO AND AYANDA NGONI AND THEY ALL CONFIRMED THAT THE SERVICE WAS CANCELLED AND THAT THE DEBIT ORDER WILL NOT GO OFF. WITH A SHOCK TODAY THE DEBIT ORDER WENT OFF MY ACCOUNT MAKING MY OTHER DEBIT ORDERS NOT TO GO THROUGH. WHEN ASKED ABOUT A URGENT BACK PAYMENT THE MANAGER: ANELE MKIKI INFORMED ME THAT THEY ONLY GETTING THE URGENT REPAYMENT SYSTEM NEXT MONTH. WHICH IS UNACCEPTABLE TO A PERSON IF THE MONEY IN YOUR ACCOUNT WAS MENT FOR SOMETHING ELS. I AM NOT HAPPY WITH THIS SERVICE OF DSTV AT ALL YOU PAY SO MUCH MONEY EVERY MONTH AND THEN THEY TELL YOU THEY DO NO EVEN HAVE THE CAPPASITY TO REVERSE A DEBIT ORDER THAT WENT OFF THAT WAS NOT SUPPOSED TO. THIS IS REAL BAD SERVICE.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on MultiChoice refund policy. You advised that you will reverse the payment at you're your bank.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and advised on MultiChoice refund policy. You advised that you will reverse the payment at you're your bank.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert