1 reviews | Active since Aug 2010
Taking money not owed to them
I have been a customer with DSTV for more than 5 years and never had a problem, Last year I upgraded my account to the R799 DStv Premium Package.<br> <br> The consultant that called me explained that only when I install the new DSTV Explora will it be activated only to find out at the end of February 2015 that DSTV now double debited my account. I called DSTV and was told that it would be sorted out the same day<br> <br> But no such luck, I than reversed the payment from my bank and waited for someone to contact me... still waiting<br> <br> Today 3 March 2015 I log onto my bank account only to find that DSTV has now double debited my account for last month and this month for R3,764.72<br> <br> Looks like I work for DSTV, cause I have no money for anything else<br> <br> Please just cancel my service<br> <br> I don't want anything to do with *******<br> <br> Thank you<br>
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have re-escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert