BC
Bianca C
1 reviews | Active since Jan 2013
02 Apr 2015, 09:42
Taking money long after account was closed
I cancelled my account month ago and you STILL take money from my account every month. I want the money returned to my account from cancellation date ASAP
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Apr 2015, 14:26Hello ohitsbi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that the decoder insurance is still active on the account, however we have escalated your cancellation request for the insurance to the relevant department for cancellation and copied you on the e-mail.
When you receive confirmation that the cancellation is done, please let us know to allow us to credit your account from the time you requested cancellation of service.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that the decoder insurance is still active on the account, however we have escalated your cancellation request for the insurance to the relevant department for cancellation and copied you on the e-mail.
When you receive confirmation that the cancellation is done, please let us know to allow us to credit your account from the time you requested cancellation of service.
Regards
Nesta
DStv (MultiChoice)'s reply03 Apr 2015, 14:26
Official
Hello ohitsbi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that the decoder insurance is still active on the account, however we have escalated your cancellation request for the insurance to the relevant department for cancellation and copied you on the e-mail.
When you receive confirmation that the cancellation is done, please let us know to allow us to credit your account from the time you requested cancellation of service.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account and noticed that the decoder insurance is still active on the account, however we have escalated your cancellation request for the insurance to the relevant department for cancellation and copied you on the e-mail.
When you receive confirmation that the cancellation is done, please let us know to allow us to credit your account from the time you requested cancellation of service.
Regards
Nesta