JB
Jermaine B
1 reviews | Active since Aug 2014
08 Oct 2015, 16:01
taking money for no usage
I am extremely unhappy with DSTV service I called to disconnect my service as I moved premises and my DSTV is not currently installed, I was told that I cannot do this and I was to call before the billing date which was never told to me. the consultant had the nerve to tell me that they were doing it wrong by listening to the client and management has no said that it cannot be this way. which means the client is wrong so we must just accept. if I do not get any joy on this matter I will no longer use this service an I think my payment of the premium package will be a loss to your company, I eagerly await a response unhappy client
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 13:05Hello mayno,
Please accept our apology for the delayed response.
Our records indicate that you have contacted our call centre to re instate the disconnection of your DStv service.
Please be informed that our billing policy stipulates that your service may only be terminated at the end of your monthly billing cycle. For this reason, we can only schedule the service linked to your Xtraview to disconnect on 20 November 2015.
As a debit order paying customer, it's important that we cancel your debit order facility to avoid your monthly fee being charged next month. Please confirm if we should proceed and cancel your debit order facility immediately. We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records indicate that you have contacted our call centre to re instate the disconnection of your DStv service.
Please be informed that our billing policy stipulates that your service may only be terminated at the end of your monthly billing cycle. For this reason, we can only schedule the service linked to your Xtraview to disconnect on 20 November 2015.
As a debit order paying customer, it's important that we cancel your debit order facility to avoid your monthly fee being charged next month. Please confirm if we should proceed and cancel your debit order facility immediately. We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Oct 2015, 13:05
Official
Hello mayno,
Please accept our apology for the delayed response.
Our records indicate that you have contacted our call centre to re instate the disconnection of your DStv service.
Please be informed that our billing policy stipulates that your service may only be terminated at the end of your monthly billing cycle. For this reason, we can only schedule the service linked to your Xtraview to disconnect on 20 November 2015.
As a debit order paying customer, it's important that we cancel your debit order facility to avoid your monthly fee being charged next month. Please confirm if we should proceed and cancel your debit order facility immediately. We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Our records indicate that you have contacted our call centre to re instate the disconnection of your DStv service.
Please be informed that our billing policy stipulates that your service may only be terminated at the end of your monthly billing cycle. For this reason, we can only schedule the service linked to your Xtraview to disconnect on 20 November 2015.
As a debit order paying customer, it's important that we cancel your debit order facility to avoid your monthly fee being charged next month. Please confirm if we should proceed and cancel your debit order facility immediately. We have sent an email to your personal email address where you can respond with the required information.
Thank you for bringing your query to our attention.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,