1 reviews | Active since Jun 2015
TAKING MONEY FOR NO SERVICE RENDERED
I HAVE A BOX OFFICE ACCOUNT WITH MULTICHOICE AND HAVE HIRED MOVIES IN THE PAST AND HAD NO ISSUES, HOWEVER RECENTLY I'D HIRE A MOVIE AND WON'T GET IT ON THE DECODER BUT THOUGHT THAT BECAUSE IT DIDN'T COME THROUGH THEY WOULDN'T'T DEDUCT FROM MY ACCOUNT UNTIL I ACTUALLY CHECKED THE SMS FEEDBACK THEY SEND REALISING THAT THEY TAKE THE MONEY BUT NO MOVIE...SO NOT ONLY I THEY CHARGING RIDICULOUS AMOUNTS FOR SUBSCRIPTION JUST TO HAVE 5 CHANNELS YOU ACTUALLY INTERESTED IN, NOW THEY ALSO RIP YOU OFF ON BOX OFFICE<br> IT'S BETTER TO SUBSCRIBE TO NETFLIX AND GET ALL THE ENTERTAINMENT YOU WANT FOR LESS THAN $20 A MONTH WHICH WAY LESS THAN WE CURRENTLY PAYING FOR A COMPANY THAT'S IN IT FOR THEIR GAIN NOT THE CONSUMER'S SATISFACTION.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the Box Office terms and conditions explained.
Wedo advise that we have adjusted your Box Office account for the movie you rented.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the Box Office terms and conditions explained.
Wedo advise that we have adjusted your Box Office account for the movie you rented.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert