Taking incorrect debit orders and no feedback

Please note when dealing with Multichoice you won't get any customer service. It is always yes ma'am we will come back to you in 24hrs or I will get back to you soon as soon as I have received your email.<br> We have been offline since beginning of August with no explanation, if I didn't do research I wouldn't have notice that they have tried to take monies of my husbands account for a full package which we don't even requested for. So eventually we have got to the bottom that they didn't take the correct amount which caused my husbands account to bounce. <br> <br> So I phone them on Saturday the 29th and told them that the money will be available and please ensure that we will be back on on the 1st, we confirmed amounts etc. Guess what I still don't have DSTV. I phoned again on the 1st advising they took the wrong amount and then they have the nerve to tell me that they took only R20 out of my husbands account. I emailed them proof to show that it isn't true and guess what still no feedback and no email. Not sorry or anything, we are now on the 4th and still nothing. This is pathetic!! I won't recommend Multichoice. BAD SERVICE. The consultants are Tumelo Matsane & Nelisiwe Molete