Taking debit order at wrong date

<p>I signed up for the dstv explorer for R949 fixed 2 year plan</p> <p>on the 15 of feb 2017 i got the decoder and the plan said that the payment date will be end of march,</p> <p>i also phoned in to confirm that it was end on march...</p> <p>on the 28 of feb an amount of R1300 was taken,</p> <p>after phoning dstv they cant give me answers...</p> <p>the package said that no extra fees are being added but when adding all ????????</p> <p>2017-02-27 10:19:33 PM Explora Installation Payment Plan Instalment R149.00<br />2017-02-25 03:23:17 AM Explora Premium Installation Plan R949 Discount (R44.00)<br />2017-02-25 03:23:17 AM Access Fee R85.00<br />2017-02-25 03:23:17 AM DStv Premium Subscription R759.00<br />2017-02-15 10:12:42 AM Explora Installation Payment Plan Instalment R149.00<br />2017-02-15 10:12:40 AM Explora Premium Installation Plan R949 Discount (R19.72)<br />2017-02-15 10:12:40 AM Access Fee R38.10<br />2017-02-15 10:12:40 AM DStv Premium Subscription R340.24</p> <p>I know i need to pa pro rate but why do they ad all the other when its suppose to be included in the package!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p>i need answers and my money back</p> <p> </p>