XE
Xesibe E
1 reviews | Active since Mar 2020
25 Feb 2023, 20:27
taking customers for granted
I had app**** foe an upgrade with this company was assisted by Lindokuhle Dumiso, she didn't event sent me details of the upgrade not email/sms there was nothing had to wait for the 3-5 days that they said they will deliver still nothing had to use my airtime now imagine calling a landline, only for them to tell me my parcel was returned due to wrong address but they have my correct address even here there was no communication this is unacceptable
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Feb 2023, 20:51Hi Xesibe Emihle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Feb 2023, 20:51
Official
Hi Xesibe Emihle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
XE
Xesibe E's updateReviewer Update
28 Feb 2023, 08:35I have sent details to this company still no outcome, All the agents are lying, telling me that they called. Am a business woman my phone is always with me now am going to be double billed for something that I have been following up on with no outcome on the other side of the business I want an outcome by end of business today or I will take it further than this I know all my consumer rights and I did communicate. Never been bul**** by a company like this waste of money and my time.
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Xesibe E's update28 Feb 2023, 08:35
Reviewer Update
I have sent details to this company still no outcome, All the agents are lying, telling me that they called. Am a business woman my phone is always with me now am going to be double billed for something that I have been following up on with no outcome on the other side of the business I want an outcome by end of business today or I will take it further than this I know all my consumer rights and I did communicate. Never been bul**** by a company like this waste of money and my time.
XE
Xesibe E's updateReviewer Update
28 Feb 2023, 08:52Was on a call for 65 minutes spoken to agent for only 12 minutes the other minute was waiting for a supervisor and guess what they dropped my call.
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Xesibe E's update28 Feb 2023, 08:52
Reviewer Update
Was on a call for 65 minutes spoken to agent for only 12 minutes the other minute was waiting for a supervisor and guess what they dropped my call.