Taking customers for a ride

I am so revolted by the service I was granted by Multichoice Dstv, I was subscribed to pay R250 for compact for a period of 2 years, I obviously cannot remember when my subscription started but I know it was the time they were losing customers due to getting home internet, I was never notified that the subscription is due to end and the options I have.

On the 22 of May I received an sms stating that to stay connected I must pay R479, I called and spoke to Monique about this, telling her I dnt understand why the skyrocketed price and she apologized and assured me that many clients are complaining about this issue so she will escalate to the relevant department and personally call me for feedback. I agreed and also gave her my office number as I might not be able to answer my cellphone.

Later on the day as I had not yet received feedback, I called another agent who told me that Monique logged nothing on his side and my subscription had ended some time in May insisting that they sent me a mail with options, which I can confirm they did not as I use my mailbox daily and my emails are synced.

I was told about an offer that is not even beneficial to me. I was also told that Monique will call me back regarding this issue about the manner in which it was handled.

I asked so what's gna happen with my payment as I know myself to be paying R250 I was told nothing can be done with that as I need to pay if I still want to be connected.

I normally pay my DS on the 25th monthly, funny this time on the 24th when I went through the link to pay, the amount now changed from R479 to R497. Im asking myself am I being ********** intentionally or what.

And what kind of service is this if I am to receive feedback that is opposite from the same company.