FN
Fourie N
1 reviews | Active since Feb 2013
06 May 2015, 11:25
Taking customers for a fool
I app**** for the DSTV Explora deal in Dec 2014. After a long struggle and several phone calls, they delivered my Explora on Mon 04 May. According to their call centre \someone"did not follow up on my application in Dec. Because it was \""their mistake\"" - their own words"
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
09 May 2015, 09:36Hello vnajf,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
DStv (MultiChoice)'s reply09 May 2015, 09:36
Official
Hello vnajf,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please provide us with one of the following so that we may access your
MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert