Taking additional steps against dstv

Andile called me on Monday to respond to my hello peter complaints, he told me that he is going through my complaints and will solve my queries today still (monday), its almost Wednesday and still no reply to how far he came. I calculated that I paid R640 and then a forced disconnection fee of R220 all this for the month of July and for compact plus, my R640 should've been sufficient to cover for the month until 20 August and this included my access fee, so why did I have to pay another R220 on Sunday. I'm very livid as to what's happening with my account as its not being rectified. I had a 3 month subscription for R649 for the premium package, now I don't even have that. Dstv is a big disappointment and I will not forget what injustice was done to me. I will be taking this further as within the CPA they say that if wrong information is given from a consultant then we can log a complaint, more than one of you're consultants gave me incorrect balances and information. So provide me with a reference number that I can start actioning this complaint.