Taking a double payment off my bank account dor DStv payment - not refunding me excess money taken

<p>On the 28th of October I realized that DStv has taken a double payment off my husbands bank account. we have called DStv twice on the 28th of October to enquire about the money being refunded into my account to no avail. We were kept holding for 10 minutes after stating the issue to the first telecaller answering the phone and then still no resolution was given or the refund arranged or confirmed and another 15 minutes for the the second telecaller and still no money refunded. I am frustrated at this stage as the words to me was that my account will be credited and the remainder of what is owed for November will then be deducted at the end of November. This still does not help me to put fuel in my vehicle and food on my table for November. DStv should not be allowed to take off double payments and just credit your account for the next month. WE DO WORK ON BUDGETS!!!! </p>