1 reviews | Active since Jan 2012
Taken for a ride
last month I didn't pay my da time coz no one would be home. Last week I called and asked the guy to downgrade my package after I paid R150 (R100 for the new package and R50 reconnection fee). I was told the new package would only happen on the 1st of August but I need to pay a prorata amount for the days i will view (27-31Aug). This morning I woke up to find my services disconnected I made payment of the R53 that was due today and called the call centre to find out what the problem was. The lady said because in May and June I had made a short payment I need to pay another R53, which I did. Now my services are still disconnected. I called the call centre again only to be told I owe more money!!!!!! <br> <br> I asked the lady to put me through to another agent because she wasn't understanding me the next one tells me their system if offline I must call later!<br> <br> Multi choice must reconnect me asap or refund me my money and I will cancel my subscription as I am 5 seconds from canceling it!<br> <br>
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
