Taken for a fool by MultiChoice

My name Nokuthula Mabumbulu ID no ***. I received an email from Multichoice telling me about discount if I reconnect my account before the 30 of April 2022. I bought a new decoder on the 25 of April and called them telling them that my previous decoder was damaged and I bought a new one and want to partake of the discount deal whish was said I will pay 320 for 3 months.

Since I call in on the 26 I was told by Multichoice agent that I have to go to pay 280 first before they can reconnect. The reconnect ion was done and the dish was working. On the 21 of May when I wanted to pay now I am told to pay 520 and I thought shoprite agent was making mistake and on Monday the 22 second was ny payment date and I was about to go to the Multichoice walk in centre, my decorder was disconnected without even giving me the 2 days that you normally get after the payment date.

An sms came through telling me to pay 570, they added 50 I wrote an email to them requesting they to correct my account so that I can make a payment and get my decorder reconnected.

The Multichoice agent called me to convince me to pay the 570. She was not even interested to listen to my query she juat wanted me to pay the 570 denying the discount and that I pay the wrong about, when I told her that the amount I paid is the one they told me to pay. She said she will go listen to thehe conversation and come back to me. I guess she found out that i was write cause she did not come back to me

MultiChoice care about customer coming in coz they were quick with everything when i wanted to come back. When u are in they just want to increase their profit with u.