Taken advantage of

Multichoice is dont really care about their customers, i called a week ago to sort the problem i had with them, and i was calling from the office, they told me that i need to be in front of the TV for them to help me, when i told them that i do not have airtime to do that the supervisor said that they will give me a call at 17H30 when i am at home, the consultant called me at 16H00, i advised him to call at 17H30 he said he will call but he never did.

I had the same problem last night, i called the call center, the consultant kept saying that she cant hear me until i ran out of airtime, i am paying every month for something i dont even watch because of the error notification that keeps popping up on my screen, that is so unfair and i spend my airtime calling them, and they dont help at all, i work hard for my money to be taken advantage of like this.