Take off 1 extra view

I have been in contact with Multichoice via email and calls but getting no response from them. I have a contract with them. I had 3 television sets in one contract meaning that I have been for the main decoder and 2 extra views. Around November/ December 2020 one of the television sets broke and the owner has not been using it since then. She tried to take it for repairs to various places where they could fix but all was in vain therefore she has decided to leave that and as soon as her finances improves she will buy a new TV. My request to Multichoice is for them to cancel the 1 extra view in question so that I am left with the main one and 1 extra view instead of 2. The main connection is with me in my flatley outside, the second one is in the main house, the last one is also outside the main house on top of my flat. This is a double story structure We don't need the 3rd connection, can they please cancel this today so that's from this month I am able to pay for 2 connections only. I have tried calling them even this morning but they keep on giving options to click on and none of those takes me to a consultant that I can speak to. Every year and every now and then I end up doing a hello Peter complain in order to get service from Multichoice. I am praying that someone out there help us so that we can leave Multichoice. Is there any competition, please South Africa????