Take money...cut service..???

On 2nd of october dstv cut our more than 15 years subscription...without any notices....and now they deducted the full amount for subscription fees late on 2nd of October.. We had numerous phone calls to fix it...and still nothing....all they say is sorry but they cant fix the problem...they have to send a e-mail to get someone to fix it...its day 2 without television...and nobody can tell me what is going on