SYSTEMS PROBLEMS, UNTRAINED STAFF, SUSPENDED SERVICE WITH NO REASON, UNABLE TO GET SERVICE AND ASSISTANCE. MANAGERS AND SUPERIORS NOT AVAILABLE TO ASSIST UNTRAINED STAFF.

I paid R 1 250 to DStv (MultiChoice) end november / start of december. My service was connected well. I got a text saying all is well, active and working, after 1 week I owed R180. already, after 2 weeks r200 & odds, today the 12/12/2018 I owe R 306 and my services is cut and suspended. I am calling now and got to a lady : Minenhle, I am a call for 24 minutes and still holding, she says she has problems with her system so I must hang up and call again, I ask to speak to superior I am still holding 29 minutes. So what happens if I cannot afford to be on a call for half an hour - meaning I cannot be assisted. I am suffering for a paid service with broken systems with no support or appologies. Why am I suffering for a service provider that repeats same content, *********** stuff with no sympathy to clients. MULTICHOICE IS UP TO SH&$#@ AS ALWAYS FOREVER UNIMPRESSED WITH SERVICE FOREVER UNIMPRESSED WITH CONTENT BEING REPEATED YOU NEED TO UP YOUR GAME WE PAY HARD EARNED MONEY AND IT DEFINATELY FEELS ITS JUST FOR A CLEAR SIGNAL IF IT DOES WORK FOR MINENHLE NTSINGA - SHE SAYS SHE IS NEW AND DOES NOT KNOW MUCH & SHE IS NOT SURE OF HIS SUPERIORS DETAILS, FINALLY:- DERAN MAHARAJ, IS THE SUPERIOR WHO IS NOT AVAILABLE TO ASSIST A CALL CENTRE CONSULTANT WITH NO KNOWLEDGE TO ASSIST CLIENTS. THEY DISCUSS MY PROBLEM, THE OTHER CONSULTANT IS GIVING HER ADVISE TO CHECK IF ANOTHER WAY CAN OPEN, KEEP ON HOLD AND I AM STUCK WITH A PROBLEM FOR A SERVICE I PAID FOR. CAN SOMEONE PLEASE HELP TAKE THIS FURTHER. I AM SPEAKING TO THE BROADCASTING COMPLAINTS COMMISSION.