Systems Disconnect!!

I am disgusted with multichoices systems. I've recently reconnected the premium package on my PVR to allow my daughter to watch IPL in between lectures. I have been calling multichoice non-stop because the live TV option says that you must be a Premium PVR subscriber to access this. I am. I've spoken to three different people between the 2nd of May at the KZN and JHB call centres as well as the live chats and still nothing. Apparently the same self service system that I log into says I am a Premium PVR subscriber and charges me as such does not acknowledge this on the Live TV or DSTV app! Seriously now multichoice! Get your act together. Premium PVR costs a lot, let me get the value for the money I'm spending