Systems are "down" for 7 days now as per their agent

We recently upgraded to the new explorer, after changing the LNB to be compatible with the new decoder, we then called DSTV to activate the decoder. They advised that they had systems issues and we were stuck with no DSTV, 4 days past and eventually after numerous phone calls, someone finally activated the decoder, However, Catch Up has never worked since then, we're paying for the gull full package yet we dont have it. When i called today, they advise that they having issues again, this seems like a lie to me as when i asked to confirm this with a manager, the agent put me hold and then dropped the call. Its now 7 days without Catchup, its says "Not available in this country". Please can someone sort this out as im tried of calling you and getting nowhere. My number is ***