SYSTEM UPGRADE - MY INCONVINIENCE

Hi all,<br> I believe you guys did an upgrade on your system which is now inconveniencing me as a loyal customer of yours. I cant believe I had to call so many times(not forgetting that I'm the one incurring the costs) and to date the problem hasn't really been solved. I called Thursday twice, called Friday three times and Saturday as well. I spoke to Refiloe, Gregory, Tshepo, Mbali, Tumi and cant remember the rest as I was now so annoyed. I think what makes it worse is the fact that they all have different methods to solving my problems and further more I was advised I need to change my primary to secondary and vise versa and if my problem still persist I must take it in for checking. I NEVER HAD PROBLEMS PRIOR TO YOUR SYSTEM UPGRADE NOW I HAVE TO INCUR COSTS DUE TO YOUR UPGRADE. WHY SHOULD THAT IMPACT ME AS A CUSTOMER? I cant really believe after we being ********** in terms of payments now this as well? Both my decoders don't have signal, they freeze and what used to be a primary now secondary cant read from primary which as changed. WHAT DO I DO AS I AM INCONVINIENCED HERE A LOT....AND I AM NOT WILLING TO INCUR ANY COSTS AS THIS IS NOT MY DOING BUT RATHER YOURS.....I need feedbac