System Offline for Days Waste of Airtime Trying to get Through

I have been trying to contact multichoice for over a week now. Last week whenever I called they tell me the system is offline. This week I call the call center they answer and transfer me to another call center and they tell me the system is offline. I have wasted so much of my airtime trying to activate my account on a lower package but it seems that multichoice doesn't need business. How can your systems be off for days on end? Please have someone call me on *** I cant waste my airtime any longer trying to get through to someone who will help me. I feel so disappointed...