1 reviews | Active since Oct 2014
system not working for 4 days
I have been calling dstv since the 25th/26th and until now I have not been able to get my package changed as I instructed. they keep saying system is down and they do not know when it will be up again. how can a big company like that have their systems down on a monthend for 4 days? will this mean I have to pay for my current package since it hasn't been changed? 28th they totally shut me down and I did not have tv for that day. I paid my account and I deserve to get service. I am also incurring high phone bills because I am on hold for over 20 minutes at a time and I am told to call back. if only I could charge them for the phone bill. online service doesn't work. cellphone service doesn't work.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records you have been assisted with your request, and both your services are active. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Nesta
Best regards,