DB
Donnowin B

1 reviews | Active since Jan 2014

27 Nov 2015, 14:50

SYSTEM FAULTY ON THEIR SIDE ,CUTS OFF MY ACCOUNT.

last month mulitchoice cut off my dstv account as it was in arrears,,, upon contacting them they tell me that their was some sort of a system fault with and that my debit order did not go off as expected. today I phone them to find out how much I needed to pay in order to reconnect it , only to be helped by an *********** arrogant person on the other side. whilst I am on the phone with him getting all the details and paying multichoice he says to me that the service will only be reconnected after the payment reflects. this can be anything between 1-3 days...... I am so ****ed off at the moment that I want to cancel everything and just move over to showmax. this is truly pathetic service. multichoice are fast to cut you off if you are in arrears yet after they receive your money they tell you to go and \F"yourself."""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Nov 2015, 09:37
Official
Hello Kirikies,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team