System error and upgrade now being pushed on me

Hi Dinah,

being aware of the upgrade, doesn't mean that I called in for an upgrade, which u just confirmed, I called in purely because if I hadn't then I would've been liable for the new months upgrade fees. Furthermore, as you well heard on that call, that the agent said it was a system upgrade that happened and she would have my account brought up to date. Now I want to know, why was this upgrade made in the first place and to show in fact how your incompetence is beyond my understanding, the service centre in Westgate mall Mitchell's plain, has discovered, that your billing department did not bill me for the month of January, and the payments that I made, brought my account into a credit, that had the system upgrade it automatically. So how can they see that and you can't? Just because i called in to downgrade, does not make me liable for an upgrade that your *********** staff and system were responsible for. So if u don't mind, please clarify what has just been brought to your attention and rectify it. Lazette