BN
Bashkiren N
1 reviews | Active since Oct 2012
11 Dec 2017, 19:00
System error
My account with dstv has been paid up at the Beginning of December.
After logging in to the self service, i have noticed that my account balance is now reflecting as R1784, which means that i owe 2 months premiums.
I have called the call centre numerous times, and even been to the offices in Umhlanga.
The consultants all tell me that it is a system error, and they need to resolve it on their side, but nothing happens.
I am a long standing premium subscriber, and no one at dstv can assist me.
I need this to be resolved asap.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Dec 2017, 07:56Dear Bashkiren
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Dec 2017, 07:56
Official
Dear Bashkiren
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Dec 2017, 11:23Good day Bashkiren
I apologise for the poor customer experience and the inconvenience caused.
Please be informed that your DStv account is paid up and reflects no overdue. Your next payment is R874.00 due on 02 January 2018.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Dec 2017, 11:23
Official
Good day Bashkiren
I apologise for the poor customer experience and the inconvenience caused.
Please be informed that your DStv account is paid up and reflects no overdue. Your next payment is R874.00 due on 02 January 2018.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
BN
Bashkiren N's updateReviewer Update
12 Dec 2017, 14:14Good day Dinah,
When I log into the self service portal, it still states that I owe R1784, which is incorrect.
BN
Bashkiren N's update12 Dec 2017, 14:14
Reviewer Update
Good day Dinah,
When I log into the self service portal, it still states that I owe R1784, which is incorrect.