1 reviews | Active since Jul 2023
SYSTEM DOUBLE BILLS YOU, CALL CENTRE IS USELESS - CANCELLING MY SERVICE!
Called Tue 5 Nov with a complaint - we have been charged twice for premium. Lady removed the Nov double charged bill, but still a whole month was charged. After looking for 10min she found that we purchased an extra premium package on 1 Oct which she will escalate - but it would take 48 hours. After 48 hours I phoned twice - one 26 min call and one 17min phone each time I had to explain EVERYTHING again. They kept saying that I owe R1330 and needed to pay but when the give me a step by step outstanding amount it does not amount to that and the scary thing is - I HAVE ALL MY PROOF OF PAYMENTS!!! SO SO SICK OF THIS ****, They dont even get back to you. Been with them with my decoder for over 11 years.. I AM CANCELLING! Piece of sh#t company! i hate you! Your call centre cant even work with numbers - when I work out the outstanding amount it is R246.
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