Switching your DSTV service a disaster with Multichoice

I switch from my primary residence to my holiday home. I have 1 primary decoder and 2 extra views at each residence. Switching is an absolute nightmare, they never get it right the first time. I have now been without my PVR functionality for 3 weeks. Every day I phone and I get put on hold for extended periods of time, just to hear that the system has a problem and they will escalate the problem. Where do I go to get this sorted out? I am on the verge of cancelling all DSTV subscriptions