Switching off my subscription every week!!

I switched my package in Jan 2016 from the premium to the easy view, when February came they still deducted R699.00 for the premium package and did not switch it to easy view. I reversed the payment of R699.00 and then paid the R39.00 to multichoice for easy view. Since then every week they switch off my viewing, I am fed up as I have been phoning 4 times to switch it back on and every time they want to ask a reconnection fee I DID NOT CANCEL MY VIEWING SO WHY THE RECONNECTION FEE THE WHOLE TIME! Every time the call centre person tells me the problem has been resolved, then after a week my subscription is switched off again saying that I should check my balance! I HAVE PAID MY ACCOUNT AND IT IS UP TO DATE I AM FED UP WITH MY PROBLEM NOT BEING RESOLVED!!!