MvdW
Marc van der Walt
1 reviews | Active since Sept 2009
12 Dec 2023, 12:28
Switched on Disney+ without authorization
These guys automatically put me on Disney+ and charged me R139 without my consent or my knowledge thereof.
I want to be refunded for the additional costs that I did not authorise.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 Dec 2023, 12:52Hi Marc,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Dec 2023, 12:52
Official
Hi Marc,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Dec 2023, 15:33Hi Marc,
We tried calling you on *** but your phone rings unanswered. We have credited the Disney+ charge back to your account and apologize for incorrect charge on your account.
Kind regards,
DStv: Hello Peter Team
We tried calling you on *** but your phone rings unanswered. We have credited the Disney+ charge back to your account and apologize for incorrect charge on your account.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Dec 2023, 15:33
Official
Hi Marc,
We tried calling you on *** but your phone rings unanswered. We have credited the Disney+ charge back to your account and apologize for incorrect charge on your account.
Kind regards,
DStv: Hello Peter Team
We tried calling you on *** but your phone rings unanswered. We have credited the Disney+ charge back to your account and apologize for incorrect charge on your account.
Kind regards,
DStv: Hello Peter Team
Best regards,
MvdW
Marc van der Walt's updateReviewer Update
14 Dec 2023, 11:25Thank you for sorting this out. However, it should not have happened in the first place. Treating your long standing customers (20+ years) should be Multichoice's first priority.
MvdW
Marc van der Walt's update14 Dec 2023, 11:25
Reviewer Update
Thank you for sorting this out. However, it should not have happened in the first place. Treating your long standing customers (20+ years) should be Multichoice's first priority.