Switched off every second day
<p>My deceased father's dstv account was transferred to my mom's name about two and a half weeks ago and we made payments into the account. They have been switching off our dstv 3 times a week! We have to call them to switch it on and keep on saying the reason is that the previous consultant did not update the account. After how many calls? We reside in Stellenbosch and have to drive to n1 city everytime to go and sort things out. Totally unacceptable!</p>
Dear Daryll
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Daryll
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Daryll
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have allocated the payment done on the 19th July of R789 to your moms account(***3). The amount will cover your viewing until the 18th August 2017.
Furthermore, we have reversed all the reconnection fee's charged on the account.
Please use the new customer number(***3) as reference when making payments.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
Dear Daryll
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note we have allocated the payment done on the 19th July of R789 to your moms account(***3). The amount will cover your viewing until the 18th August 2017.
Furthermore, we have reversed all the reconnection fee's charged on the account.
Please use the new customer number(***3) as reference when making payments.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,