Switch To Explora

<p>I requested my account be suspended in November 2016 and be reinstated on my request. this was done. I called in Dec asking for my account to be reinstated and my debit order run on normally from Jan 2017, the consultant I spoke to said all was fine.</p> <p><br />In Jan, my account was not debited, I had to call Multichoice to ask for this, I confirmed by debit order detail (WHICH HAVE NOT CHANGED) and after that call my account was debited.<br />I then switched to the 24month Explora plan, the installer called to have my other account cancelled as I was now on the explora. On friday, Feb 03, 2017 I had call again as my account was not debited. the consultant I spoke to said my bank details were "non compliant"</p> <p><br />It is irritating that this has now become my problem when Multichoice asked for debit order details. the lady who took my call advised that my account is in another department and she cannot help me but escalate the issue for the correct department to call me. This is quite an inconvenience now as it seems like I am the one who must advise Multichoice staff on how to do their jobs. it surprises me on why Multichoice would ask for debit order details and then fail to make the necessary debits.</p> <p>I then sent an email to this effect. On Friday afternoon a consultant {Mankge Petse (sp)} called saying he received my email, nothing about the issue being escalated and and my debit order details being fixed. he asked me to call "next week" to give them an instruction to debit my account, I told him I will not do such, as i had called earlier that day to instruct them to debit my account. We then agreed that they will debt my account with the R1055 on Monday 06 Feb 2017. this has not happened.</p> <p>I am not sure if Multichice understands what this may do to my credit record and am wondering what *********** systems and people are being employed there who cannot make the simple from normal DStv to the Explora. Why are they advertising how easy it is for one to switch to the new Explora when they make it my problem for them to receive funds from clients?</p>