1 reviews | Active since May 2015
Switch to debit order nightmare
I have been a very loyal and happy subscriber to DSTV for many years. The service I received in the past was excellent and the service I receive now is unacceptable. <br> <br> Since I went over to debit order it became a nightmare. The first month needless to say there was a problem, the second month wow the debit order went off at the 25th as requested by myself . This month the debit order never went off at the 25th as I requested and was agreed upon by both parties, but wait it was send through on the 30th. It was returned as unpaid, what about the cost incurred on my bank account for something that I never agreed upon. Now my dstv service is turned off....<br> <br> I send this email yesterday no one has contacted me yet<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,