eR
edgar R
1 reviews | Active since Jul 2015
26 Jul 2015, 08:19
switch dstv off if paid
Our payment date is on the 25 of every month, last night at 23:00 they switched off my Dstv because payment does not reflect yet on their side, I mean really we only receive salary on the 25, and know they want us to pay the reconnection fees as well. They refuse to switch it on even though I send proof of payment has been emailed to them.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
27 Jul 2015, 15:38Hello Seabear69,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services on 27/07/2015 by one of our agents. Please let us know if you have picture.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services on 27/07/2015 by one of our agents. Please let us know if you have picture.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply27 Jul 2015, 15:38
Official
Hello Seabear69,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services on 27/07/2015 by one of our agents. Please let us know if you have picture.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services on 27/07/2015 by one of our agents. Please let us know if you have picture.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta