Swapping out of the old Decorders

Good DAY<br> <br> Please be advised I have been a Dstv Customer for the last 20 Years. Recently we have been experiencing several problems. We were told the decorder is old and needs to swapped out with a new decorder. But this is at a price of R449.00 which we have to pay. This does not make sense Mulitchoice been a paying channel knowing of the changed in technology should have been aare of this situation and upgrade the decorders for their clients with out payment. What kind of service are they rendering in asking clients to pay for something thats beyond our control.<br> <br> Disatisfied customer.