Suspensions & Extra Charges not NO ONE can explain?

I connected my DSTV on 16 October and paid pro-rate for the remainder of the month the same day. On 28 October my account is suspended due to no payment, yet the entire month is paid for. Call the Call Centre and my account is reactivated. I confirm at the same time the subscription due for November as R 923 - which is paid again on 28 October 2017. The payment was effected at Checkers and their systems also reflected R 923 as due.

Today I get an SMS stating again my account is suspended and R73.84 needs to be paid to reactivate. I call the Call Centre and the agent cannot tell me what this is for, first its for extra view, then she changes to it being for price lock, etc.

I ask to speak to a MANAGER and after 20 minutes of holding, I am speaking to Prudence the Team Leader.