Suspension of services

My service is suspended whilst paid my premium and no one in the call centre can explain why instead stay on hold for 10 minutes without any clarity. One agent (Liziwe) told me that my bank reversed amount of R332.50 on Friday last week that is why suspended and must enquire with the bank. I was shocked how because no notification either from bank or multichoice of reversal as usual. No this agent placed me on hold for 15 minutes as typing the message no feedback or update. This is the worse service ever come across and they drop the call while waiting for team leader or supervisor. DAMN!!!!!