suspension of services

I aactivated my dstv on the 31/12015 & paid in advance the amount I was requested to pay. On the 8th & 9th respectively I called their customer care for reconnection of my services & that wasnt the first time I had called either regarding the same problem. All consultants I dealt with confirmed that my account is up to date however for every reconnection Multichoice is apparently charging me R50. On the 9th when I called the reconnection fee had accumulated to R100 of which the consultant assinting me stated that she will send a request that it be reversed, call ***. Today again my services have been disconnected. The error message that I keep on getting is:'E16-4 the smartcard is not enabled for this channel. It may be that your account has been suspended. Please contact the multichoice call centre for assistance.' Its only 13days that I have been with multichoice but on four occassions my services have been interrupted already. My next installment is due by the 2/3/2015 since my payment method is cash. I have complained to multichoice as we & I was given the following ref: CASE NUMBER: ***