SUSPENSION OF SERVICE MONTHLY AND NO JUSTIFICATION

<p>I am tired of having to phone Multichoice DSTV monthly for suspending my service. I pay my account on statement every month and at times pay an extra R100.00 for my 2 units with them. Monthly i have my services disconnected and i have to phone every month. Every time when i phone i am told i am owing an additional R1600-R1900 and all the time i have to prove that i am not owing (i normally take up to an hour out of my work time). I am exhauste, i am disgusted, i have requested a clear recon stipulating where exactly this balance is coming from and no one has come back to me. I suspect DSTV has overcharged me and they cannot justify it, today i spent 1 hour on the phone speaking to Harriette, who i am worried should not be i would say a supervisory position, she is only convinced about the information she sees on her side, but does not believe on the incorrect information displayed by their own webpage, making it difficult to comprehend if she is really the right person for the job. </p> <p> </p> <p>The information that customers view concerning their accounts on https://selfservice.dstv.com/MyDStv concerning their accounts is not at all what DSTV can also justify, it is ever different. I am really tired, God knows if there was another service provider (competitor) providing the same service i would immediately suspend all my agreements with DSTV and move.</p> <p> </p> <p>I would like to have a full recon clearly stipulating where my problems are coming from, i am tired of phoning and leaving my family with no viewing for days and worse it is December it means this problem will surface again say end of December in the middle of our family relaxation and i need 1-2 hours to explain.</p> <p> </p> <p>I would like to clearly say i am dispappointed at the management of DSTV, at all the problems that we continuously experience, i am dispappointed at the people you task as supervisors, i believe it is a reflection of their management too. I can no longer phone monthly,can at least the CEO if he cares about customers personally sort this problem for me.STOP SUSPENDING MY SERVICES WHEN I HAVE PAID, PROVIDE ME WITH A CLEAR RECONCILIATION OF MY ACCOUNT, INDICATING WHERE THE BALANCE YOU SAY I OWE COMES FROM.</p>