SUSPENSION OF SERVICE FOR NO REASON

Good day So, I am really having a great time with DSTV ( refer my previous review, which still has not been resolved). On Tuesday the 9th, my DSTV channels suddenly disappeared with an E16-4 code. Trying to phone is an absolute nightmare - using the whats app method even worse. Eventually I got through, only to be told that my account is in arrears and I have to pay immediately to re-instate. This after my debit order had gone off as it does each month. As this was not an actual "person" talking to me, I called again and waited to talk to someone in person. I was then told that my subscription had been suspended because I had cancelled it. I explained that this was not the case it took 14 mins of telling me that the nice lady could not get it working and would have to escalate the matter. I would have to wait between 1 and 2 hours for it to be sorted. Well, it came back on eventually, no explanation, nothing. Once again, well done indeed on your non existent customer service. Regards Karien Slabbert