Suspension of service and bad service

I am on monthly subscriptions of R450 per month which is R400 for compact and R49 for showmax. End of September i didn't pay my subscriptions, first time ever since i subscribed with them 2009.

on the 28/29th of October i paid my normal subscriptions R450 plus the activation fee if R50 which was R500 in total. I subsequently called their call center for reactivation of service and i made several inquiries about this and it was confirmed that i paid the correct amount. My records with multichoice can easily prove that i have always paid my account with them by the the 28th or 29th of every month. Now my service is suddenly suspended, How? I spent about 40 mins talking to different people and no one is able to give me an understanding of how i am in arrears. i paid and all i need is for my service to be activated. if I pay R450 every month, how is it possible for me to be in arrears with 192? i dont short pay any month, if i skip a month i am suspended ... this is terrible service overall.