1 reviews | Active since Mar 2016
SUSPENSION OF SERVICE
Decoder card no. *** model 4S. I have been accused of not paying my subscriptions for two months. Although these amounts have been paid by debit order - Jan M-Choice M-Choice*** and Feb M-Choice M-Choice***5 - both in amount of R319.<br> I phoned Multi Choice and spoke to Sibusisiwe who told me that I had not paid and I had to pay an additional amount of R525 to reconnect. Although I have sent proof of payment nothing has been done. I would further mention that she told me that my account was with ABSA when I have never had an account with ABSA but with Nedbank Kleinmond. They reconnected me the day after I complained and today they have once again disconnected me due to non-payment. I want to be connected and reimbursed for all the days that I have not had a connection. I am at my wits end especially that this is costing me a fortune in calls and travelling. I want this fixed now.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account, we have checked and just to confirm, your banking details are from Ned bank, but in terms of amount being deducted, there is no record of any deductions, if possible please kindly can you send through your statement so we can be able to check the records, because the account currently is suspending with pending re connection.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touch points):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
with regards to your account, we have checked and just to confirm, your banking details are from Ned bank, but in terms of amount being deducted, there is no record of any deductions, if possible please kindly can you send through your statement so we can be able to check the records, because the account currently is suspending with pending re connection.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touch points):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
regards