1 reviews | Active since Feb 2013
Suspension of account due to DSTV at Fault
Switching from 1110 decoder to the new small black HD decoder, 2nd issue experienced with account suspension. Contacted DSTV a second time in 2 months to confirm that DSTV is at fault for overcharging my account with R48.00 WHY ? Could not be explained! Requested the matter to be escalated, due to own personal cost to resolve neglect of DSTV, which cost me 31 minutes of time and airtime to resolve. After Balisa confirmed R48.00 was credited from my account, and service re-instated ended call, only to check and confirm DSTV service still suspended. Contacted DSTV customer service / Labogeng explained situation and was indicated to provide smart card number, only to be told if service still does not restore due to system issues experienced, to restore the service via the Self Help Portal.. ??? Seriously, after DSTV confirmed they were at neglect of creating the problem, at my cost &
Dear Willie
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter
Dear Willie
Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received
We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.
We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.
Kind Regards,
MultiChoice - DStv Support @ Hello Peter