Suspension inconsistant

Hi. I had the full package with extra view, then downgraded to family package, but now I am on the R29 package. I have paid regularly all the years and then last month was suspended because before when we had the more expensive package we had until the 7th to pay, nobody told me to pay before the 7th when I downgraded to R29 package, so I knew come May month to pay on the 1st which we did and I was suspended on the 3rd, then I called and emailed proof of payment and was reconnected same day. Today the 8th and I was again suspended and now I think this is pathetic. Does this happen to the customers that have the high end packages? Multichoice has lost so many customers to Netflix and Showmax, can't they learn from this. I must say the Call Centre agents that assisted me, tried their best, so my issue is with Multichoice business process and prioritising of customers. I insist on receiving some compensation, if not then they can cancel my service and I will spread the word to business and family and friends. Regards