Suspension Compaint

I am very disappointed in dstv, I have been on the full package with extra view since 2012. I have never had any issues up until I signed up on the price lock last year towards end of January when I upgraded both decoders to the new explora. The agreement was to pay R1070 monthly via debit order. The problem started November or December 2019 if I am not mistaken when my subscription was suspended with reasons that I haven't paid for three months with an amount of R3688,62 due and that if I have paid I must provide proof. Firstly they have been deducting the monthly premium every month up until Sept when all of a sudden I had to make an eft payment (which is another inconvinience), secondly I paid via eft every month from Sept onwards with the details I had received from one of the call centre consultants. Thirdly when my subscription was suspended in Dec I sent all the proof of payments from Sept onwards. 10 Dec they unsuspended my subscription with reasons that I must make a payment arrangement to pay off the R400 and some odds which was supposed to be paid Jan when I joined. My subscription has been suspended 6 times now from first week of Dec unsuspended dates 10 Dec, 15 Dec, 20 Dec, 25 Dec, 09 Jan...it is currently suspended as i write this terrifying review. I don't know what else to do,I have called numberous times to the call centre, went to the N1 City branch still they cannot fix this horror I'm in with my family. No one has a proper solution or answer as to why this is happening to my account. My customer number is ***0 NP Cuba