LB
L B

1 reviews | Active since Jun 2017

11 Jun 2017, 14:58

Suspension and temporary reactivation circus

<p>I suspended my DSTV subscription in Jan 2017. In March, I asked very clearly in a telephone call to be reconnected for a few days only until the end of the month. I was told that it could only be until the start of next billing period, which the 6 April, to which I agreed. I was told that I would have to pay cash in advance before they would switch it on. I paid and used the service until the 6th. I am now receiving calls from Multichoice saying that I owe them money. I have asked them to review the telephone conversation but they are having none of it and threatening to hand me over. I only requested and paid for the short period. I am not getting any suitable resolution from them despite several phone calls.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jun 2017, 08:41
Official

Dear L Bisset

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jun 2017, 10:59
Official

Good day L Bisset

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We confirm that the billing on your account has been corrected and adjusted accordingly. Your account is currently reflecting a zero balance.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert